Terms & Booking Conditions

These terms apply when you book any tour or experience with Elephant Pride Sanctuary. By completing a booking you accept them.

1. The contract

A booking contract is formed between you (the customer) and <strong>Elephant Pride Sanctuary in Partnership with ChiangMai-Tours.com by Malloo Holiday by EverlastX Co. Ltd.</strong> ("Elephant Pride Sanctuary", "we", "us") when we send a booking confirmation email to the address you provided. Display prices on the website are in Thai Baht (THB) unless otherwise indicated; any EUR / USD figures are illustrative only.

We accept online bookings up to 150 days ahead. If your trip is further away, message us and we will hold your date and arrange payment nearer the time.

2. Prices and what is included

The price shown at checkout is the total price for the guest count you selected.

Included: round-trip pickup from hotels within the published pickup zone, all tour activities, lunch (full-day tours), and drinking water.

Not included: travel insurance, tips, personal expenses, any activity not listed in the tour description.

Children aged 3 to 8 receive the child price. Infants 0 to 2 join free of charge.

3. Pickup zones and extra fees

Pickup from hotels within 4 km of central Chiang Mai is included in the tour price. A surcharge of ฿400 per booking applies for hotels in the 4 to 8 km outer zone. Pickups beyond 8 km can be arranged on request and are quoted separately.

4. Cancellation and refunds

Cancel 48 hours or more before your tour and we refund the tour price, or issue a credit voucher valid for one year, whichever you prefer. The card processing fee charged at booking is not returned, because our payment provider keeps it. If we cancel, for weather or any other reason, you receive everything back including that fee, or a free reschedule, your choice.

no refund or credit. The seat has been reserved and supplies / staff already arranged.

Refunds issued through Stripe take 5 to 10 business days to appear on the original payment method, depending on your card issuer.

Cancellations by us, for safety reasons, severe weather, or elephant welfare, entitle you to a full refund or rebooking at no additional cost. That includes any payment processing fee charged at booking.

5. Conduct, safety, and elephant welfare

Our elephants are not ridden. Riding is not, and will never be, offered.

Guests must follow guide instructions at all times. Guides may end any interaction if an elephant shows signs of discomfort.

Alcohol, recreational drugs, drones, and flash photography are not permitted on site.

Guests under 18 must be accompanied by a parent or guardian.

6. Health and accessibility

Tours involve walking on uneven forest terrain and entering rivers / mud pools. Please tell us at booking if any guest has mobility limitations, allergies, or medical conditions we should know about. We will do our best to accommodate but cannot guarantee all activities are suitable for all guests.

7. Liability

Participation is at your own risk. We hold the operating permits and insurance required by Thai law. To the maximum extent permitted by law, our liability for any single booking is limited to the amount you paid for that booking, except where liability cannot be limited by law (e.g. death or personal injury caused by our negligence).

We strongly recommend you carry your own travel insurance covering medical evacuation.

8. Force majeure

We are not liable for failure to perform due to events outside our reasonable control, including natural disasters, government action, civil unrest, pandemic, or strikes. We will offer rebooking or a full refund where reasonably possible.

9. Privacy

Your personal data is processed as described in our <a>Privacy Policy</a>.

10. Governing law and disputes

These terms are governed by the laws of Thailand. Disputes shall be subject to the exclusive jurisdiction of the courts of Chiang Mai, Thailand.

EU consumers retain rights under their local consumer protection law that cannot be overridden by this clause. The EU Online Dispute Resolution platform is available at <a>ec.europa.eu/consumers/odr</a>.

11. Contact

Questions about these terms or your booking: <a>hello@elephantpride.com</a>.